I can't tell the story of Wendy Schlessinger's efforts to get a refund from Rodan and Fields without also exploring the dark history of multilevel marketing (MLM). On the surface, Schlessinger's attempt to get her money back looks like an open-and-shut case. Maybe it's just an innocent error made by a $4 billion skincare company. Then again, maybe it's part of a business strategy that includes pushing pricey subscriptions on unwitting consumers. Multilevel marketing schemes have touched more than one of our readers. Chances are, you've run across products that were aggressively marketed through these methods. I have, and I'll tell you my embarrassing story in just a moment. Schlessinger's case left me not only sad, but furious. It involved Rodan and Fields sending products she says she didn't order, a destroyed friendship, a denied request for a refund, and a credit card dispute that the company fought — even though it knew it was wrong. But is t...
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